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Hours of Operation
How are appointments scheduled?
Do I stay with my child during the visit?
What about finances?
Our Office Policy Regarding Dental Insurance
Testimonials
Sahara office:
Monday, Wednesday,
Thursday 8:00
am - 4:30 pm
Tuesday 8:00 am - 8:30
pm
Friday 8:00 am - 3:30 pm |
Aliante office:
Monday - Thursday 8:00
am - 5:00 pm
Friday - Closed
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How are appointments scheduled?
The office attempts to schedule appointments at your convenience and when time is available. Preschool children should be seen in the morning because they are fresher and we can work more slowly with them for their comfort. School children with a lot of work to be done should be seen in the morning for the same reason. Dental appointments are an excused absence. Missing school can be kept to a minimum when regular dental care is continued.
Since appointed times are reserved exclusively for each patient we ask that you please notify our office 24 hours in advance of your scheduled appointment time if you are unable to keep your appointment. Another patient, who needs our care, could be scheduled if we have sufficient time to notify them. We realize that unexpected things can happen, but we ask for your assistance in this regard.
Do I stay with my child during the visit?
We invite you to stay with your child during the initial examination. During future appointments, we suggest you allow your child to accompany our staff through the dental experience. We can usually establish a closer rapport with your child when you are not present. Our purpose is to gain your child's confidence and overcome apprehension. However, if you choose, you are more than welcome to accompany your child to the treatment room. For the safety and privacy of all patients, other children who are not being treated should remain in the reception room with a supervising adult.
What about finances?
Payment for professional services is due at the time dental treatment is provided. Every effort will be made to provide a treatment plan which fits your timetable and budget, and gives your child the best possible care. We accept cash, personal checks, debit cards, most major credit cards
and Care Credit.
If we have received all of your insurance information on the day of the appointment, we will be happy to file your claim for you. You must be familiar with your insurance benefits, as we will collect from you the estimated amount insurance is not expected to pay. By law your insurance company is required to pay each claim within 30 days of receipt. We file all insurance electronically, so your insurance company will receive each claim within days of the treatment. You are responsible for any balance on your account after 30 days, whether insurance has paid or not. If you have not paid your balance within 60 days a re-billing fee of 1.5% will be added to your account each month until paid. We will be glad to send a refund to you if your insurance pays us.
PLEASE UNDERSTAND that we file dental insurance as a courtesy to our patients. We do not have a contract with your insurance company, only you do. We are not responsible for how your insurance company handles its claims or for what benefits they pay on a claim. We can only assist you in estimating your portion of the cost of treatment. We at no time guarantee what your insurance will or will not do with each claim. We also can not be responsible for any errors in filing your insurance. Once again, we file claims as a courtesy to you.
Fact 1 - NO INSURANCE PAYS 100% OF ALL PROCEDURES
Dental insurance is meant to be an aid in receiving dental care. Many patients think that their insurance pays 90%-100% of all dental fees. This is not true! Most plans only pay between 50%-80% of the average total fee. Some pay more, some pay less. The percentage paid is usually determined by how much you or your employer has paid for coverage, or the type of contract your employer has set up with the insurance company.
Fact 2 - BENEFITS ARE NOT DETERMINED BY OUR OFFICE
You may have noticed that sometimes your dental insurer reimburses you or the dentist at a lower rate than the dentist's actual fee. Frequently, insurance companies state that the reimbursement was reduced because your dentist's fee has exceeded the usual, customary, or reasonable fee ("UCR") used by the company.
A statement such as this gives the impression that any fee greater than the amount paid by the insurance company is unreasonable, or well above what most dentists in the area charge for a certain service. This can be very misleading and simply is not accurate.
Insurance companies set their own schedules, and each company uses a different set of fees they consider allowable. These allowable fees may vary widely, because each company collects fee information from claims it processes. The insurance company then takes this data and arbitrarily chooses a level they call the "allowable" UCR Fee. Frequently, this data can be three to five years old and these "allowable" fees are set by the insurance company so they can make a net 20%-30% profit.
Unfortunately, insurance companies imply that your dentist is "overcharging", rather than say that they are "underpaying", or that their benefits are low. In general, the less expensive insurance policy will use a lower usual, customary, or reasonable (UCR) figure.
Fact 3 - DEDUCTIBLES & CO-PAYMENTS MUST BE CONSIDERED
When estimating dental benefits, deductibles and percentages must be considered. To illustrate, assume the fee for service is $150.00. Assuming that the insurance company allows $150.00 as its usual and customary (UCR) fee, we can figure out what benefits will be paid. First a deductible (paid by you), on average $50, is subtracted, leaving $100.00. The plan then pays 80% for this particular procedure. The insurance company will then pay 80% of $100.00, or $80.00. Out of a $150.00 fee they will pay an estimated $80.00 leaving a remaining portion of $70.00 (to be paid by the patient). Of course, if the UCR is less than $150.00 or your plan pays only at 50% then the insurance benefits will also be significantly less.
MOST IMPORTANTLY, please keep us informed of any
insurance changes such as policy name, insurance company address, or a change of employment.
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"PDCA has a friendly staff, very organized and clean office. Also the patient room is spacious."
Brandy Hern
"We have had great experiences with Mr. McGhee and her staff. Everyone has been kind and very professional and helpful. They have made going to the dentist easy for my kids. Thanks so much!!!"
Tricia Sliva
"This is the 1st time I have even been able to take my 11 year old to the dentist without going through the OR; great place for kids who are and were afraid of the dentist."
"I’m very happy with this place because my kids want to come back again and again
J"
Eugenia Alvarado
"My children were terrified of the dentist until we came to you guys!!!! Dr. McGhee and all of your office is FANTASTIC! You also have the best most understandable billing department. Thank you"
"Four
of my five children have been
seen here at PDCA, and they are
all so comfortable with the
doctors and staff!!! I love how
caring all the staff (and DR’s)
are!!!!
J
Excellent job!!! Please don’t
change a thing!!!"
Navarro Family
"Best Dentist in Town!!!!!"
"CiCi loves her dentist Dr. McGhee!!!"
Ruth Stewart
"Thank
you to all the staff. You always
make the kids so comfortable
coming to the dentist!!!"
Wendy Schaller
"Nice Staff; Efficient,
Thanks"
"Dr. Waggoner and the entire staff here at PDCA are amazing. We’ve been coming here for over 10 years and the experience is always a great one. My kids love it here!!!!"
Austin & Juliana
"Very Good"
Jonquil
"LOVE this Place!!!! Very nice and will keep on coming back!!!
J"
Melissa Machacek
"Great
experience friendly staff and
caring doctors. My son is
usually scared but the office
works hard at putting him at
ease."
The Magallanes Family
"My six year old had a cavity; and my son was very nervous….but the entire staff was so comforting and caring…all of his fears melted away. Thanks to you all!!! You’re the best!!!"
Revel Pabon
"Throughout
the years, all of the associates
have been wonderful every time I
have brought my girls in for
their checkups."
Duval Family
"I
love PDCA, they are great with
kids of all ages and very
accommodating. I always leave
knowing exactly how my kids are
doing."
Michelle Zama
"My 9 year old son chipped a tooth while on vacation. We called the office and were given an appointment the day we returned home. We were seen immediately and problem resolved. Staff and Doctor are kind, friendly and very efficient."
Hume family
"My
children have been seeing the
staff here for years and they
love going to the dentist!!!
Everyone is helpful and
cheerful. Thanks so much!!"
Thompson Family
"What makes a mom smile is when you walk into the dentist office and everyone there is nice, informative and that
made my son’s visit a very pleasant one."
Miriam Aguda
"Dr. Galea is so wonderful, and his staff is kind and always very helpful. Erin always loves coming in and looks forward to seeing Dr. Galea. Thank you for everything."
Dawn Stockuman
"We’ve
been patients for several years.
We chose Dr. Waggoner after
visiting several “children
dentists”. Dr. Waggoner listened
to my concerns and was willing
to work with my request. It is
very important to me that Dr.
Waggoner likes was he does. By
the way we travel for 45 minutes
just to see him."
Trina Bloomfield
"We have brought our three sons to Dr. Waggoner and Dr. Galea since they were toddlers. Now they’re tonnages and we couldn’t have asked for a better dental experience. They’re the best!!!"
The McCarthy Family
"Dr.
Waggoner is the best Pediatric
Dentist in Las Vegas. My son,
Patrick has been coming to PDCA
for 8 years. Dr. Waggoner is
caring and compassionate!! Thank
you Dr. Waggoner"
Judy Sandusky
"The
Dentist and staff are
fantastic!!! Always courteous
and attentive to my children’s
needs, I always recommend
Pediatric Dental Care
Associates."
Judy Obata
"I currently have 4 children all ranging from 4 to 15 years of age. Dr. Waggoner and his staff have been wonderful to each child. They provide a fun light atmosphere that puts the kids at ease. Dr. Waggoner has been great!!!"
Cheri Horsley
"I
had a nice time. The girls here
are very nice and cheerful."
Brandy
"We have been with Dr.
Waggoner for 11 years and Dr. Galea for 8
years. We would never leave!!! Doc John
is amazing as her serves 6 of my children.
Both doctors are gentle, kind and always
communicate exactly what is needed and
how much it will cost. This office is
affordable and the staff is
extraordinary!!!! Thank you wonderful
Pediatric Dental Care Associates!!! We
love you!!!!"
The Flynn Family AKA "Happy
Mommy"
"My kids love coming to the
dentist!! Great office with friendly staff
every time."
The Siegel Family
"My nervous 7 year old
loves it here. Great service actually
kinda fun for parent and child…. Great
friendly staff!!! Great Dentist!!
Daniel loves it here!!!
J"
Rodriguez Family
"Both my kids have been
coming to Dr. Waggoner since 2005. He is
the best dentist. I refer everyone to Dr. Waggoner"
Kalaorum Family
"I am so
impressed with this dental office.
Having had horrible experiences
with dentists as a child, this
is so different. I felt completely
comfortable with my children here.
My daughter is having some major work
done and I know she is in great hands.
She has Juvenile Rheumatoid Arthritis
and been through many medical procedures.
The staff and nurses were amazing with
her. And of course Dr. McGhee is great,
as always!!!"
The Kiester Family
"I could not
be more pleased with Dr.
Waggoner and Blanchie (dental
assistant). My son (8yrs.) had a
previous experience at another
dental office that had left
him with severe fear of the
dentist! But Dr. Waggoner and
his staff, talk my son (and me)
through each procedure and when
it was time for my son to have
his fillings and two teeth
pulled, My son told me that “Dr.
Waggoner was the Best Dentist”
and I agree."
Kenna Gray, Mother of Sylis
Gray
“This place is
awesome. My children are treated
well, and their smiles have
improved.”
Koempel Family
“My kids love
coming to the dentist! Great
office with friendly staff every
time.”
Siegel Family
“I smile when
I get a toy for good teeth
brushing.”
Thomas, 5 years old
“We love PDCA
because of the wonderful staff
and amazing care for our kids.”
Nicole, Thomas' mother
"Working with
Dr. Galea has been a very
positive experience! He does a
thorough job and explains
everything that is easy to
comprehend”
Wittman Family
“It has been a
pleasure taking my son to the
dentist! From the beginning the
staff has been truly a delight-
all the while efficient and
professional.”
T.Williams
“Our
experience is always very
pleasant. The staff is very nice
and very welcoming. My daughter
loves coming here.”
Gina Guevara
“Dr. Waggoner
is an excellent dentist. My kids
love going to the office. Every
staff member is friendly and
welcoming. Thanks for making our
teeth clean and giving us
beautiful smiles!"
Ng Family
“Dr. Waggoner
and the entire staff are
awesome. My daughter Heather has
been coming to his office since
she was 2 and looks forward to
her visits.”
Julie Postler
“All wonderful
pediatric dentists. One son from
age 4 and another from age 2
(now 12 and 16). We have had a
great experience.”
Diana & David Nezse
“I had a nice time. The
girls here are very nice and
cheerful.”
Briana King
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